::: CST:::

CST (Computer Service Technician) Certified By ETA, U.S.A
1. Computer Assemble and Disassembly

Introduction to Microcomputers

Classifications

Installation of CPU

Removal of CPU

Removal and installation of RAM (Proper Banking Procedures)

Tools

Tools required

Practical

Safety procedures and handling procedures (static protection)

Removal and installation of:

Power Supply

Expansion cards

Motherboards/Configuration of jumper and/or dipswitch settings on motherboard

Connections on motherboard

Secondary storage devices

CD AND Floppy Drives

USB Ports and Hubs

Introduction to Structured Cabling

Switch

Hub

Patch Panel

Crimping Tools
8086 architecture and supporting chips

8086 pin out details

8086 internal block diagram

8259A interrupt controller

8237A DMA controller

8255A programmable peripheral interface

8253 programmable internal timer

8284 clock generator

Printers

Dot Matrix

Daisy Wheel

Ink Jet

Laser Printers

Plotters

Expansion cards

Motherboards/Configuration of jumper and/or dipswitch settings

UPS Trouble Shooting

2. Motherboards and Buses/System Resources

Identify CPUs used in specific sockets/slots

ISA, PCI buses

Different Chipset versions and features

IRQs

DMAs

I/O addresses

Memory addresses

Control Bus, Memory Bus, Data Bus

Configuration of CMOS, How to clear passwords in CMOS

Flash BIOS

BIOS Beep codes (Manufacturer dependant)

PORTS

3. Processor Characteristics

Word Size and Data Path width

L1, L2, L3 cache

Advanced Transfer Cache

MMX/SSE Technologies (SIMD)

3Dnow Technologies

Frontside Bus/Backside Bus
4. Memory Characteristics (Physical and Electronic)
SIMM, DIMM, RIMM

RAM package bit width
>
SRAM, SDRAM, DRAM, DDR, Rambus characteristics and installation procedures

“Banking” procedures

ECC and NON ECC
5. Secondary Storage Devices

EIDE devices

PIO modes, ATA specs, UDMA (ATA33, ATA66, ATA100)

EIDE cable differences for PIO mode/ATA33 and ATA66/ATA100

SCSI devices

CD-ROM, CD-RW

DVD

Zip, LS120

Tape drives

Manufacturer specific installation procedures (Such as Western Digital drives come default set at the highest transfer rate (ATA100) and if your controller can only do ATA33 you must disable the ATA100 feature with their Data life guard tools prior to setting up the drive or issues will arise after installation of OS or even weeks later the drive may fail). This doesn’t seem to be the case for Seagate drives.

6. Peripheral Devices

Modems

Soundcards

Video

Printers

Dot Matrix

Laser

Ink Jet

Plotters

Scanners (Serial and USB)

Digital Cameras

Digital Video (DV)
7. I/O Ports
RS232c Serial ports

SPP, EPP, ECP Parallel ports

USB ver1.1 and ver2.0 (transfer rates and intended uses for each version)

IEEE1394 Firewire (I-Link) (transfer rates and intended uses)

PS/2

Infrared

Game/Midi port

Port Identification
8. Power Supplies

AT

ATX

Power Supply identification (AT or ATX)

Major differences between AT and ATX

Procedures for removal and installation of expansion cards with ATX power supply

Troubleshooting procedures for each type

UPS Troubleshooting procedures
9. Basic Networking Concepts (Specifics and Detailed coverage falls under CNST)

10BaseT

10Base2 (Thinnet)

10Base5 (Thicknet)

Star Topology

Ring Topology

Cabling

RG6, RG58, RG59

CAT1-5 characteristics

UTP and STP

Fiber optic principles

Cable creation

Effects of open, shorted, and impedance of cables

Cable comparisons and uses

Basics of EMI
10. Portables

LCD displays
>
Battery servicing and utilization

Power Management

PCMCIA card types and uses
11. Digital Concepts

Baseband versus Broadband

PIA, DAC, ADC

Interfacing

Binary, Octal and hexadecimal numbering systems
12. Troubleshooting/Preventive Maintenance

Determination of Hardware or Software issues

Use of test equipment

Utility Software (Scandisk, Defragmentation, OEM specific utilities for testing components such as hard drives)

Static Safety Procedures

Virus scanners

Record keeping

POST cards

Environmental problems (temp, dust and dirt, smoke, etc.)

13. Operating Systems (DOS and Windows)

Knowledge of basic Dos 6.22

Internal and External Commands

Partitioning using Fdisk and PQMAGIC

Installation of drivers in DOS (Config.sys and Autoexec.bat editing)

Creation of Multiple Primary Partitions and Utility

Use of command switches

Win9x/ME/2000/XP/2003

Networking

DC Installation and Removal

Protocols

Printer and File Sharing

Usage of Device manager

Profile

RAS

Windows registry (backing up and restoration, editing)

Virtual Memory

Configuration of Windows

INI files

Usage of Msconfig.exe (Win98/ME)

Usage of System Restore (WinME)

Editing Boot.ini

MMC

Proper Uninstall procedures of software in a Windows environment
Novell Netware

Installation

Migration

User management

Edirectory

LDAP conceps

Queue Based Printing

Introduction to Redhat Linux 8
14. File Management

FAT16, FAT32, NTFS, HPFS, NSS

MBR and Dos boot records

Partitioning<

Directory (folder) creation and deletion

File usage (saving, deleting, copying, moving, recovery)

Scandisk

Defragmentation

Data Backup

Data Recovery
15. Application Software/Utility Software

Word Processors

Spreadsheets

Databases

Utilities such as Norton or McAfee,AVG

PCAnywhere, Laplink, Norton Host

DM

PQMAGIC
16. Safety Procedures/Handling

Proper use of ESD equipment

Component handling

Component Storage
17. Customer Service

Handling customer complaints

Working with difficult customers

Explanation of problem and solution at the level of the customers’ understanding

Personal Hygiene and appearance

Listening, speaking and writing skills

Customer Awareness on Anti Virus Programs and Updation
18. Personality Development

Personality Development

Communicative English

Seminars on Various Subjects
19. Seminars/Workshops

How to prepare Resumes and Attend Interview

LAN/WAN Concepts

Awareness program on Internation Certification

ATA

CNE

CNA

CCNA

CCNP

MCSE

Routing Etc…

Duration : 6 Months
Eligibility : Poly Diploma/ Plus Two